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The Vault
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Contact

Questions, billing issues, or a film you think we're missing — we're happy to hear from you.

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Support & General Enquiries
We aim to respond within 2 business days.
What we can help with
Billing & Subscriptions
Trial questions, payment issues, cancellation, or refund requests.
Account
Password resets, account deletion, or trouble signing in.
Film Issues
Broken streams, incorrect metadata, or a film you believe shouldn't be in the collection.
Copyright & Takedowns
If you believe a film infringes your rights, we will review and remove it promptly.
Privacy & Data
Requests to access, correct, or delete your personal data under GDPR or other privacy laws.
Suggestions
Know a public domain film we should add? Let us know.
Response times

We typically respond within 2 business days. For urgent billing or account issues, please include your account email address in your message so we can locate your account quickly.

For copyright or takedown requests, we will acknowledge your message within 24 hours and aim to resolve it within 5 business days.